Privacy Policy

1. About this policy

This privacy policy explains how Wellington Square Shopping Centre – Gramlaw Pty Ltd (ACN 006 668 471) collects, uses, discloses and protects personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following personal information:

• Name, email address, phone number, business details and postcode (via our contact and leasing enquiry forms)
• Gameplay and engagement data (via our Game Hub (Komo))
• CCTV footage (for security and safety purposes within the centre)
• Any other information you voluntarily provide

3. How we collect information

We collect personal information:

• Directly from you (via our website forms, email, phone or in person)
• Through our Game Hub (Komo)
• Through our email marketing (Komo)
• Via CCTV cameras located throughout the centre

4. Why we collect information

We use your personal information to:

• Respond to enquiries and leasing requests
• Send newsletters, promotions and event updates (with your consent)
• Administer Game Hub competitions
• Maintain centre security and safety
• Improve our services and customer experience
• Comply with legal obligations

5. Disclosure of information

We may share your personal information with:

• Our property management team
• Service providers who assist us (Komo for our Game Hub platform)
• Law enforcement or government agencies if required by law

We do not sell your personal information to third parties.

6. Marketing communications

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Website form submissions are transmitted securely.

8. Access and correction

You have the right to request access to, or correction of, your personal information. Contact us using the details below.

9. Cookies and website analytics

Our website may use cookies and analytics tools to improve your browsing experience. You can manage cookie preferences through your browser settings.

10. CCTV

CCTV cameras operate throughout Wellington Square for the safety and security of customers, tenants and staff. Footage is stored securely and accessed only when required for security or legal purposes.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact us